Dr. James Y.L. Thong

Michael Jebsen Professor of Business and Chair Professor of Information Systems
Department of Information Systems, Business Statistics and Operations Management (ISOM)
School of Business and Management
Hong Kong University of Science and Technology
Clear Water Bay, Kowloon, HONG KONG
[Tel: (852) 2358-7723; Fax: (852) 2358-2421; Email: jthong@ust.hk]


My  profile can be found here. As of 8 January 2019, my Google Scholar citations=16,011 (h-index=41), Scopus citations=7,396 (h-index=31), Web of Science citations=5,302. I have the Highest Google Scholar citations in HKUST business school as of Nov 2018, and the Highest SCOPUS citations in HKUST business school for the 2016 QS World University Rankings (based on 2011-2015 data), 2017 QS World University Rankings (based on 2011-2016 data), and 2018 QS World University Rankings (based on 2012-2017 data). I am among the Top 1% of authors for all-time downloads in SSRN (#1,004 out of 350,000+ authors). Some of my papers are award-winning/highly-cited. e.g., my MISQ (2012) paper is ranked #3 in citations for the whole university (out of 12,950 HKUST publications in QS 2017 and 15,318 publications in QS 2018); only 3 HKUST papers >1,000 SCOPUS citations (SciVal).


Background

Presently, I am the Michael Jebsen Professor of Business and Chair Professor of Information Systems in the Department of Information Systems, Business Statistics and Operations Management (ISOM), School of Business and Management (SBM), at the Hong Kong University of Science and Technology (HKUST). I have served 12 years on the HKUST Business School Administrative Committee (SAC) and the committee of SBM department heads from 2005-2017.  I have served as Department Head (Aug 2011-July 2017) and Deputy Head (Aug 2005-July 2011) of ISOM. The IS group was ranked #10 worldwide for publications in the Top-2 IS journals (MISQ and ISR) for 2013-2017 and 2015-2017. During my tenure as Head/Deputy Head, I oversaw the rebound in BBA-IS majors from a low of 2006 (n=68) to all time high of 2009 (n=190 per intake), and 2010-2017 (n=180 Year 3 & 180 Year 4 each year); with BBA-IS one of the highest enrolled Business School’s programs. I oversaw the MScISM part-time program curriculum and course assignment/scheduling from 2005-2017, introduced the MScISM full-time program, helped to develop the new MSc. in Business Analytics (MSBA), introduced two BBA-IS options (i.e., Business Analytics; IS Auditing) in 2016, and among the first department to offer blended learning courses (and currently the most number of blended learning courses in SBM). I also served as the co-director of the Dual Degree Program in Technology and Management, a university elite UG program for top students in School of Engineering, from Feb 2010-Dec 2016. I received my Ph.D. in Information Systems, a M.Sc. in Information Systems (research degree), and a B.Sc. (Hons.) in Computer Science from the Department of Information Systems, School of Computing, at the National University of Singapore. Before pursuing graduate studies, I was with the technological planning department of DBS Bank in Singapore.

I am a recipient of the Association for Information Systems (AIS) Fellow Award which was presented at ICIS in Dublin, Ireland, on 12 December 2016. I utilize survey and experiment methodologies in my research. My research on technology adoption and implementation, e-government, human-computer interaction, computer ethics, and IT in small business has appeared in various IS, HCI, OR, Information Science, and Telecommunications journals including Information Systems Research (ISR), MIS Quarterly (MISQ), Journal of Management Information Systems (JMIS), Journal of the Association for Information Systems (JAIS), Decision Support Systems, European Journal of Information Systems, IEEE Transactions on Engineering Management, Information & Management, Information Systems Frontiers, Information Systems Journal, International Journal of Human-Computer Studies, Journal of the American Society for Information Science and Technology (JASIST), Journal of Information Technology, Journal of Organizational Computing and Electronic Commerce, Information Processing & Management, European Journal of Operational Research, Journal of Operations Management, OMEGA, Telecommunications Policy, INFO, IEEE Communications, and Communications of the ACM. Currently, I have 21 papers published/forthcoming in 4 of the top IS journals (ISR, MISQ, JMIS, JAIS).

My research has also appeared in various refereed conference proceedings including International Conference on Information Systems (ICIS), Hawaii International Conference on Systems Sciences (HICSS), International Federation of Information Processing (IFIP) WG8.6, European Conference on Information Systems (ECIS), and ACM SIGCPR. I am an adhoc reviewer for Information Systems Research, Journal of Management Information Systems, MIS Quarterly, and Management Science, among others.

In 2019, I will serve as Track Co-Chair for ICIS2019 Human Behavior and IS Track in Munich (Germany). I have served as PACIS2018 Doctoral Consortium Counselor in Yokohama (Japan), PACIS2016 Doctoral Consortium Counselor in Chiayi (Taiwan), ICIS2015 Mid-Career Faculty Counselor in Fort Worth (Texas), Track Co-Chair for the ICIS2014 Human Behavior and IS Track in Auckland, Program Co-Chair for PACIS2013 in Jeju (South Korea), ICIS2013 Doctoral Consortium Faculty Mentor in Milan (Italy), Doctoral Consortium Co-Chair for PACIS2012 in Ho Chi Minh City (Vietnam), ICIS2011 Junior Faculty Consortium Co-Chair in Shanghai (China), Doctoral Consortium Faculty for PACIS2011 in Brisbane (Australia) and PACIS2010 in Taipei (Taiwan), Track Co-Chair for PACIS2009 in Hyderabad (India), Council Member (2006-2008) of the Association for Information Systems (AIS), Program Co-Chair for PACIS2007 in Auckland (New Zealand), ICIS2007 Junior Faculty Consortium Counselor in Montreal (Canada), and Track Co-Chair for ICIS2006 Web-based Information Systems and Applications Track in Milwaukee (USA), besides being on the program committees for the Athens Global Mobility Roundtable 2010, Auckland Global Mobility Roundtable 2008, Los Angeles Global Mobility Roundtable 2007, Helsinki Mobility Roundtable 2006, International Telecommunications Society's ITS2006 in Beijing, Program Co-Chair for the Hong Kong Mobility Roundtable (2005), Doctoral Consortium Co-Chair for PACIS2005 in Bangkok (Thailand), Track Co-Chair for PACIS2004 in Shanghai (China), Doctoral Consortium Faculty for PACIS2003, organizing chair for PACIS2000 in Hong Kong, program committees for ICIS (2002, 2004-2009), PACIS (2001-2005), ACIS (2000, 2002), ECIS (2001, 2002), Workshop on e-Business (2005-2007, 2010, 2014-2018), and CSWIM (2007-2018), and the nominating committee (2000, 2007) of the Association for Information Systems.

I currently serve as Senior Editor for MIS Quarterly (2017-present). Previously, I have served as an Associate Editor for Information Systems Research (2010-2013), MIS Quarterly (2003-2005) and the MIS Quarterly Special Issue on IS Offshoring (2006-2007), besides being a guest editor for 6 special issues in Decision Support Systems (2001, 2009), International Journal of Electronic Commerce (2009), Journal of Global Information Management (2001, 2009), and Journal of Organizational Computing and Electronic Commerce (2001). In Nov 2012, I was honored with the "ISR Best Associate Editor Award for 2011" by the INFORMS Information Systems Society.


Education


Career History


Journal Publications

  1. Venkatesh, V., Sykes, T., Chan, F.K.Y., Thong, J.Y.L., and Hu, P.J.H. "Children's Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent-Child Dyads," MIS Quarterly, (Forthcoming).

  2. Maruping, L., Venkatesh, V., Thong, J.Y.L., and Zhang, X. "A risk mitigation framework for information technology projects: A cultural contingency perspective," Journal of Management Information Systems, 36, 1, (2019), pp. 120-157.

  3. Cheung, M.Y.M., Hong, W., and Thong, J.Y.L. "Effects of animation on attentional resources of online consumers," Journal of the Association for Information Systems (JAIS), 18, 8 (2017), pp. 605-632.

  4. Xu, X., Thong, J.Y.L., and Tam, K.Y. "Winning back technology disadopters: Testing a technology re-adoption model in the context of mobile internet services," Journal of Management Information Systems, 34, 1 (2017), pp. 102-140.

  5. Venkatesh, V., Thong, J.Y.L., and Xu, X. "Unified theory of acceptance and use of technology: A synthesis and the road ahead," Journal of the Association for Information Systems, 17, 5 (2016), pp. 328-376.

  6. Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., and Hu, P.J.H. "Managing citizens' uncertainty in e-government services: The mediating and moderating roles of transparency and trust," Information Systems Research (ISR), 27, 1 (2016), pp. 87-111.

  7. Xu, X., Thong, J.Y.L., and Venkatesh, V. "Effects of ICT service innovation and complementary strategies on brand equity and customer loyalty in a consumer technology market," Information Systems Research (ISR), 25, 4 (2014), pp. 710-729.

  8. Hong, W., Chan, F.K.Y., Thong, J.Y.L., Chasalow, L., and Dhillon, G. "A framework and guidelines for context-specific theorizing in information systems research," Information Systems Research (ISR), 25, 1 (2014), pp. 111-136. [#11 most cited ISR paper over 2013-2017, Google 2018 Scholar Metrics]

  9. Hong, W. and Thong, J.Y.L. "Internet privacy concerns: An integrated conceptualization and four empirical studies," MIS Quarterly, 37, 1 (2013), pp. 275-298. [#20 most cited MISQ paper over 2013-2017, Google 2018 Scholar Metrics]

  10. Venkatesh, V., Thong, J.Y.L., and Xu, X. "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology," MIS Quarterly, 36, 1 (2012), pp. 157-178. [Most cited MISQ paper over 2006-2018, Scopus]

  11. Venkatesh, V., Chan, F.K.Y., and Thong, J.Y.L. "Designing e-government services: Key service attributes and citizens' preference structures," Journal of Operations Management, 30, 1-2 (2012), pp. 116-133. [2017 Ambassador Award Winner for interdisciplinary research; Finalist for JOM Jack Meredith Best Paper Award 2012]

  12. Hong, W., Thong, J.Y.L., Chasalow, L., and Dhillon, G. "User acceptance of agile information systems: A model and empirical test," Journal of Management Information Systems, 28, 1 (2011), pp. 235-272.

  13. Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hu, P.J.H., and Brown, S.A. "Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context," Information Systems Journal, 21, 6 (2011), pp. 527-555.

  14. Thong, J.Y.L., Venkatesh, V., Xu, X., Hong, S.J., and Tam, K.Y. "Consumer acceptance of personal information and communication technology services," IEEE Transactions on Engineering Management, 58, 4 (2011), pp. 613-625. [Lead article]

  15. Chan, F.K.Y., Thong, J.Y.L., Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y. "Modeling citizen satisfaction with mandatory adoption of an e-government technology," Journal of the Association for Information Systems (JAIS), 11, 10 (2010), pp. 519-549.

  16. Chan, F.K.Y. and Thong, J.Y.L. "Acceptance of agile methodologies: A critical review and conceptual framework," Decision Support Systems, 46, 4 (2009), pp. 803-814.

  17. Hu, P.J.H., Brown, S.A., Thong, J.Y.L., Chan, F.K.Y., and Tam, K.Y. "Determinants of service quality and continuance intention of online services: The case of eTax," Journal of the American Society for Information Science and Technology, 60, 2 (2009), pp. 292-306.

  18. Hong, S.J., Thong, J.Y.L., Moon, J.Y., and Tam, K.Y. "Understanding the behavior of mobile data services consumers," Information Systems Frontiers, 10, 4 (2008), pp. 431-445.

  19. Hong, W., Thong, J.Y.L., and Tam, K.Y. "How do Web users respond to non-banner-ads animation? The effects of task type and user experience," Journal of the American Society for Information Science and Technology, 58, 10 (2007), pp. 1467-1482.

  20. Thong, J.Y.L., Hong, S.J., and Tam, K.Y.  "The effects of post-adoption beliefs on the expectation-confirmation model for Information technology continuance," International Journal of Human-Computer Studies, 64, 9 (2006), pp. 799-810.

  21. Hong, S.J., Thong, J.Y.L., and Tam, K.Y.  "Understanding continued information technology usage behavior: A comparison of three models in the context of mobile Internet," Decision Support Systems, 42, 3 (2006), pp. 1819-1834. [#3 in the Top-10 classic papers for "Human Computer Interaction" (10 most cited papers published 10 years ago), Google Scholar Classic Papers 2017]

  22. Yan, X., Gong, M., and Thong, J.Y.L.  "Two tales of one service: User acceptance of short message service (SMS) in Hong Kong and China," INFO: The Journal of Policy, Regulation and Strategy, 8, 1 (2006), pp. 16-28.

  23. Hong, W., Thong, J.Y.L., and Tam, K.Y. "The effects of information format and shopping task on consumers' online shopping behavior: A cognitive fit perspective,"Journal of Management Information Systems, 21, 3 (2004), pp. 151-188.

  24. Hong, W., Thong, J.Y.L., and Tam, K.Y. "Does animation attract online users' attention? The effects of flash on information search performance and perceptions," Information Systems Research (ISR), 15, 1 (2004), pp. 60-86.

  25. Hong, W., Thong, J.Y.L., and Tam, K.Y. "Designing product listing pages on e-commerce websites: An examination of presentation mode and information format,"International Journal of Human-Computer Studies, 61, 4 (2004), pp. 481-503.

  26. Thong, J.Y.L., Hong, W., and Tam, K.Y. "What leads to user acceptance of digital libraries?" Communications of the ACM, 47, 11 (2004), pp. 78-83.

  27. Setiono, R. and Thong, J.Y.L. "An approach to generate rules from neural networks for regression problems," European Journal of Operational Research, 155, 1 (2004), pp. 239-250.

  28. Peace, A.G., Galletta, D.F., and Thong, J.Y.L. "Software piracy in the workplace: A model and empirical test," Journal of Management Information Systems, 20, 1 (2003), pp. 153-177.

  29. Thong, J.Y.L., Yap, C.S., and Seah, K.L. "A consolidated methodology for business process reengineering," International Journal of Computer Applications in Technology, 17, 1 (2003), pp. 1-15.

  30. Yan, X. and Thong, J.Y.L. "Tariff-quality equilibrium and its implications for telecommunications regulation," Telecommunications Policy, 27, 3/4 (2003), pp. 301-315.

  31. Thong, J.Y.L., Hong, W., and Tam, K.Y. "Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences?"International Journal of Human-Computer Studies, 57, 3 (2002), pp. 215-242.

  32. Hong, W., Thong, J.Y.L., Wong, W.M., and Tam, K.Y. "Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics," Journal of Management Information Systems, 18, 3 (2001), pp. 97-124.

  33. Thong, J.Y.L. "Resource constraints and information systems implementation in Singaporean small businesses," OMEGA, 29, 2 (2001), pp. 143-156.

  34. Yan, X. and Thong, J.Y.L. "International direct dialing quality in a competitive transitional telecommunications market," IEEE Communications, 39, 5 (2001), pp. 168-174.

  35. Thong, J.Y.L., Yap, C.S., and Seah, K.L. "Business process reengineering in the public sector: The case of the Housing Development Board in Singapore," Journal of Management Information Systems, 17, 1 (2000), pp. 245-270.

  36. Thong, J.Y.L. and Yap, C.S. "Information systems and occupational stress: A theoretical framework," OMEGA, 28, 6 (2000), pp. 681-692.

  37. Thong, J.Y.L. "An integrated model of information systems adoption in small businesses," Journal of Management Information Systems, 15, 4 (1999), pp. 187-214. [8th most cited paper over 35 years of JMIS (1984-2018), Scopus]

  38. Thong, J.Y.L. and Yap, C.S. "Testing an ethical decision-making theory: The case of softlifting," Journal of Management Information Systems, 15, 1 (1998), pp. 213-237.

  39. Setiono, R., Thong, J.Y.L., and Yap, C.S. "Symbolic rule extraction from neural networks: An application to identifying organizations adopting IT," Information and Management, 34, 2 (1998), pp. 91-101.

  40. Thong, J.Y.L.; Yap, C.S.; and Raman, K.S. "Environments for information systems implementation in small businesses," Journal of Organizational Computing and Electronic Commerce, 7, 4 (1997), pp. 253-278.

  41. Yap, C.S. and Thong, J.Y.L. "Programme evaluation of a government information technology programme for small businesses," Journal of Information Technology, 12, 2 (1997), pp. 107-120.

  42. Thong, J.Y.L.; Yap, C.S.; and Raman, K.S. "Top management support, external expertise and information systems implementation in small businesses," Information Systems Research (ISR), 7, 2 (1996), pp. 248-267.

  43. Thong, J.Y.L. and Yap, C.S. "Information systems effectiveness: A user satisfaction approach," Information Processing and Management, 32, 5 (1996), pp. 601-610.

  44. Thong, J.Y.L. and Yap, C.S. "CEO characteristics, organizational characteristics and information technology adoption in small businesses," OMEGA, 23, 4 (1995), pp. 429-442.

  45. Thong, J.Y.L.; Yap, C.S.; and Raman, K.S. "Engagement of external expertise in information systems implementation," Journal of Management Information Systems, 11, 2 (1994), pp. 209-231.

  46. Yap, C.S.; Thong, J.Y.L.; and Raman, K.S. "Effect of government incentives on computerization in small business," European Journal of Information Systems, 3, 3 (1994), pp. 191-206.


Research Interests


Honors


Service to Profession


Service to University

Service to School

Service to Department

 


Resources on Information Systems


Professional Memberships


webs counters
Total Count Last modified: 8 January 2019