Michael Jebsen Professor of Business, Chair Professor
of Information Systems, and AIS Fellow
Department of Information Systems, Business Statistics and Operations Management
(ISOM)
School of Business and Management
Hong Kong University of Science and Technology
Clear Water Bay, Kowloon,
HONG KONG
[Tel: (852) 2358-7723; Fax: (852) 2358-2421;
Email: jthong@ust.hk]
profile can be found here.
As of 20 November 2024, my Google Scholar citations=43,667+ (h-index=49;
i1000=9; i100=40; citations/paper=727+; n=60 papers and 1 thesis) and
SCOPUS citations=20,822+ (h-index=39; i1000=4; i100=27; self-citations <0.643%).
As of Nov 2018,
I have the Highest Google Scholar citations and Highest SCOPUS citations in HKUST business school.
I also contributed the most business school citations for the 2016 to 2021 QS World University Ranking
(SciVal-HKUST library has since stopped subscription to this module).
I am among the Top 1% of authors for all-time downloads in SSRN (#679
out of 1,881,848+ authors).
Some of my papers are award-winning or highly-cited with multiple papers among
the top-10 (MISQ, JMIS, JAIS), top-20 or top-30 most-cited
in their respective journals. My MISQ (2012)
paper is the only business school publication listed 4th
in the Top-20 Highly Cited Papers by HKUST authors
for all papers ever published by a HKUST-affiliated author (out of 61,200+ publications,
Scopus).
One of my papers is included in: "Out of some 51 million papers [from 1970 to 2020 in the Web of Science], only 5,700 papers have been cited 2,000 or more times, or
just .01%. Nobel laureates typically have published one or more papers cited 2,000 or more times." (Clarivate Web of Science, 2020).
I am ranked among the Top 2% of Scientists in the World [63th
(excluding self-citations) and 65th (all citations) of 18,561 faculty in the
field of "Information Systems";
16th (excluding self-citations) of 170 HKUST faculty in all fields based on the
Stanford-SCOPUS
database ranking for citations between 1996-2023 for articles published since 1960]
(Ioannidis, J.P.A. 2024);
and listed in the University of Arizona's "The H Index for Management Information Systems (2024)" since its inaugural listing in 2010;
and in the "H-Index for Computer Science [2020, 2021]".
Presently, I am the Michael Jebsen Professor of Business and Chair Professor of Information Systems in the Department of Information Systems, Business Statistics and Operations Management (ISOM), School of Business and Management (SBM), at the Hong Kong University of Science and Technology (HKUST). I have served 12 years on the HKUST Business School Administrative Committee (SAC) and the committee of SBM department heads from 2005-2017. I have served as Department Head (Aug 2011-July 2017) and Deputy Head (Aug 2005-July 2011) of ISOM. The IS group was ranked #10 worldwide for publications in the Top-2 IS journals (MISQ and ISR) for 2013-2017 and 2015-2017. During my term as Head/Deputy Head, I oversaw the rebound in BBA-IS majors from a low of 2006 (n=68) to all time high of 2009 (n=190 per intake), and 2010-2017 (n=180 Year 3 & 180 Year 4 each year); with BBA-IS one of the highest enrolled Business School's programs. I oversaw the MScISM part-time program curriculum and course assignment/scheduling from 2005-2017, introduced the MScISM full-time program, helped to develop the new MSc. in Business Analytics (MSBA), introduced two BBA-IS options (i.e., Business Analytics; IS Auditing) in 2016, and among the first department to offer blended learning courses (and currently the most number of blended learning courses in SBM). By the end of my headship, I accumulated a reserve >HKD15 million for the IS group. I also served as the co-director of the Dual Degree Program in Technology and Management, a university elite UG program for top students in School of Engineering, from Feb 2010-Dec 2016. I received my Ph.D. in Information Systems, a M.Sc. in Information Systems (research degree), and a B.Sc. (Hons.) in Computer Science from the Department of Information Systems, School of Computing, at the National University of Singapore. Before pursuing graduate studies, I was with the technological planning department of DBS Bank in Singapore.
I am a recipient of the Association for Information Systems (AIS) Fellow Award which was presented at ICIS in Dublin, Ireland, on 12 December 2016. I utilize mixed methods, survey, and experiment methodologies in my research. My research on technology adoption and implementation, human-computer interaction, IT development teams, e-government, information privacy, information security, software piracy, and IT in small business has appeared in various IS, HCI, Public Administration, Information Science, OR, and Telecommunications journals including Information Systems Research (ISR), MIS Quarterly (MISQ), Journal of Management Information Systems (JMIS), Journal of the Association for Information Systems (JAIS), Decision Support Systems, European Journal of Information Systems, IEEE Transactions on Engineering Management, Information & Management, Information Systems Frontiers, Information Systems Journal, Journal of Information Technology, Journal of Organizational Computing and Electronic Commerce, International Journal of Human-Computer Studies, Journal of Business Ethics, Public Administration Review, Journal of the American Society for Information Science and Technology (JASIST), Information Processing & Management, European Journal of Operational Research, Journal of Operations Management, OMEGA, Telecommunications Policy, INFO, IEEE Communications, and Communications of the ACM. Currently, I have 24 papers published/forthcoming in 4 of the top IS journals (ISR, MISQ, JMIS, JAIS).
I have served as Junior Faculty Consortium Counselor for ICIS2023 in Hyderabad, Doctoral Consortium Faculty for ACIS2023 in Wellington, Doctoral Consortium Faculty for ACIS2022 in Melbourne, Junior Faculty Consortium Counselor for PACIS2022 in Taipei/Sydney, Panel Co-Chair for ICIS2021 in Austin (USA), Program Co-Chair for PACIS2020 (virtual conference), Track Co-Chair for ICIS2019 Human Behavior and IS Track in Munich (Germany), PACIS2018 Doctoral Consortium Counselor in Yokohama (Japan), PACIS2016 Doctoral Consortium Counselor in Chiayi (Taiwan), ICIS2015 Mid-Career Faculty Counselor in Fort Worth (Texas), Track Co-Chair for the ICIS2014 Human Behavior and IS Track in Auckland, Program Co-Chair for PACIS2013 in Jeju (South Korea), ICIS2013 Doctoral Consortium Faculty Mentor in Milan (Italy), Doctoral Consortium Co-Chair for PACIS2012 in Ho Chi Minh City (Vietnam), ICIS2011 Junior Faculty Consortium Co-Chair in Shanghai (China), Doctoral Consortium Faculty for PACIS2011 in Brisbane (Australia) and PACIS2010 in Taipei (Taiwan), Track Co-Chair for PACIS2009 in Hyderabad (India), Council Member (2006-2008) of the Association for Information Systems (AIS), Program Co-Chair for PACIS2007 in Auckland (New Zealand), ICIS2007 Junior Faculty Consortium Counselor in Montreal (Canada), and Track Co-Chair for ICIS2006 Web-based Information Systems and Applications Track in Milwaukee (USA), besides being on the program committees for the Athens Global Mobility Roundtable 2010, Auckland Global Mobility Roundtable 2008, Los Angeles Global Mobility Roundtable 2007, Helsinki Mobility Roundtable 2006, International Telecommunications Society's ITS2006 in Beijing, Program Co-Chair for the Hong Kong Mobility Roundtable (2005), Doctoral Consortium Co-Chair for PACIS2005 in Bangkok (Thailand), Track Co-Chair for PACIS2004 in Shanghai (China), Doctoral Consortium Faculty for PACIS2003, organizing chair for PACIS2000 in Hong Kong, program committees for ICIS (2002, 2004-2009), PACIS (2001-2005), ACIS (2000, 2002), ECIS (2001, 2002), Workshop on e-Business (2005-2007, 2010, 2014-2021), and CSWIM (2007-2019), and the nominating committee (2000, 2007) of the Association for Information Systems.
I have served as Senior Editor for MIS Quarterly (2017-2022), and Associate Editor for Information Systems Research (2010-2013), MIS Quarterly (2003-2005) and the MIS Quarterly Special Issue on IS Offshoring (2006-2007), besides being a guest editor for 6 special issues in Decision Support Systems (2001, 2009), International Journal of Electronic Commerce (2009), Journal of Global Information Management (2001, 2009), and Journal of Organizational Computing and Electronic Commerce (2001). In Nov 2012, I was honored with the "ISR Best Associate Editor Award for 2011" by the INFORMS Information Systems Society.
Ph.D. in Information Systems, National University of Singapore, 1997
[Thesis titled "Information Systems Adoption and Implementation in Small Businesses in Singapore" submitted to external examiners (Henry Lucas, New York University; Ron Weber, University of Queensland) in 1996; degree conferred in 1997; 2nd student to graduate with a PhD (IS) from DISCS, NUS]
M.Sc. in Information Systems (by research), National University of Singapore, 1992
B.Sc. (2nd class Upper Hons.) in Computer Science, National University of Singapore, 1989
B.Sc. in Computer Science, National University of Singapore, 1988 [First batches of computer science students at DISCS, NUS]
July 2024-present Acting Department Head of ISOM, HKUST Business School
2017-present Endowed Michael Jebsen Professor of Business, HKUST Business School
2012-present Chair Professor, ISOM, HKUST Business School
08/2011-07/2017 Department Head of ISOM, HKUST Business School
08/2008-07/2011 Deputy Head and IS Coordinator, ISOM, HKUST Business School
2008-2012 Professor, ISOM, HKUST Business School [ISMT was renamed ISOM]
2005-2008 Deputy Head and IS Coordinator, ISMT, HKUST Business School
2002-2008 Associate Professor, ISMT, HKUST Business School
1997-2002 Assistant Professor, Department of Information and Systems Management (ISMT), HKUST Business School
1990-1997 Research/Teaching Assistant, Department of Information Systems and Computer Science (DISCS), National University of Singapore
1989-1990 Analyst, Technological Planning Department, DBS Bank, Singapore
Chan, F.K.Y., Thong, J.Y.L., Brown, S.A. and Venkatesh, V. "Design characteristics and service experience with e-government services: A public value perspective," International Journal of Information Management, (forthcoming). [Download from SSRN]
Venkatesh, V., Thong, J.Y.L., Spohrer, K., Chan, F.K.Y., Arora, A., Hoehle, H. and Venkatraman, S. "Equality does not make you happy: Effects of differentiated leader-member exchange and team-member exchange on developer satisfaction in agile development teams," MIS Quarterly, 47, 3 (2023), pp. 1239-1270. [Download from SSRN]
Ng, K.C., Zhang, X., Thong, J.Y.L., and Tam, K.Y. "Protecting against threats to information security: An attitudinal ambivalence perspective," Journal of Management Information Systems, 38, 3 (2021), pp. 732-764. [Download from SSRN]
Chan, F.K.Y., Thong, J.Y.L., Brown, S.A., and Venkatesh, V. "Service design and citizen satisfaction with e-government services: A multidimensional perspective," Public Administration Review, 81, 5 (2021), pp. 874-894. [Download from SSRN]
Hong, W., Chan, F.K.Y., and Thong, J.Y.L. "Drivers and inhibitors of Internet privacy concern: A multidimensional development theory perspective," Journal of Business Ethics, 168, 3 (2021), pp. 539-564. [Download from SSRN]
Hong, W., Cheung, M.Y.M., and Thong, J.Y.L. "The impact of animated banner ads on online consumers: A feature-level analysis using eye tracking," Journal of the Association for Information Systems, 22, 1 (2021), pp. 204-245. [Download from SSRN]
Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoelhe, H., and Spohrer, K. "How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills," Information Systems Journal, 30, 4 (2020), pp. 733-761. [Download from SSRN]
Venkatesh, V., Sykes, T., Chan, F.K.Y., Thong, J.Y.L., and Hu, P.J.H. "Children's Internet addiction, family-to-work conflict, and job outcomes: A study of parent-child dyads," MIS Quarterly, 43, 3 (2019), pp. 903-927. [Download from SSRN]
Maruping, L., Venkatesh, V., Thong, J.Y.L., and Zhang, X. "A risk mitigation framework for information technology projects: A cultural contingency perspective," Journal of Management Information Systems, 36, 1 (2019), pp. 120-157. [Download from SSRN]
Cheung, M.Y.M., Hong, W., and Thong, J.Y.L. "Effects of animation on attentional resources of online consumers," Journal of the Association for Information Systems, 18, 8 (2017), pp. 605-632. [Download from SSRN]
Xu, X., Thong, J.Y.L., and Tam, K.Y. "Winning back technology disadopters: Testing a technology re-adoption model in the context of mobile internet services," Journal of Management Information Systems, 34, 1 (2017), pp. 102-140. [Download from SSRN]
Venkatesh, V., Thong, J.Y.L., and Xu, X. "Unified theory of acceptance and use of technology: A synthesis and the road ahead," Journal of the Association for Information Systems, 17, 5 (2016), pp. 328-376. [Download from SSRN] [5th most cited paper of JAIS, Scopus]
Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., and Hu, P.J.H. "Managing citizens' uncertainty in e-government services: The mediating and moderating roles of transparency and trust," Information Systems Research, 27, 1 (2016), pp. 87-111. [Download from SSRN]
Xu, X., Thong, J.Y.L., and Venkatesh, V. "Effects of ICT service innovation and complementary strategies on brand equity and customer loyalty in a consumer technology market," Information Systems Research, 25, 4 (2014), pp. 710-729. [Download from SSRN]
Hong, W., Chan, F.K.Y., Thong, J.Y.L., Chasalow, L., and Dhillon, G. "A framework and guidelines for context-specific theorizing in information systems research," Information Systems Research, 25, 1 (2014), pp. 111-136. [Download from SSRN]
Hong, W. and Thong, J.Y.L. "Internet privacy concerns: An integrated conceptualization and four empirical studies," MIS Quarterly, 37, 1 (2013), pp. 275-298. [Download from SSRN]
Venkatesh, V., Thong, J.Y.L., and Xu, X. "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology," MIS Quarterly, 36, 1 (2012), pp. 157-178. [Download from SSRN] [5th most cited paper over 46 years of MISQ (1977-2022), Scopus; "Out of some 51 million papers [1970-2020], only 5,700 (0.01 percent) have been cited 2,000 or more times", Web of Science, Table 1]
Venkatesh, V., Chan, F.K.Y., and Thong, J.Y.L. "Designing e-government services: Key service attributes and citizens' preference structures," Journal of Operations Management, 30, 1-2 (2012), pp. 116-133. [Download from SSRN] [2017 Ambassador Award Winner for interdisciplinary research; Finalist for JOM Jack Meredith Best Paper Award 2012]
Hong, W., Thong, J.Y.L., Chasalow, L., and Dhillon, G. "User acceptance of agile information systems: A model and empirical test," Journal of Management Information Systems, 28, 1 (2011), pp. 235-272. [Download from SSRN]
Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hu, P.J.H., and Brown, S.A. "Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context," Information Systems Journal, 21, 6 (2011), pp. 527-555. [Download from SSRN]
Thong, J.Y.L., Venkatesh, V., Xu, X., Hong, S.J., and Tam, K.Y. "Consumer acceptance of personal information and communication technology services," IEEE Transactions on Engineering Management, 58, 4 (2011), pp. 613-625. [Download from SSRN] [Lead article]
Chan, F.K.Y., Thong, J.Y.L., Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y. "Modeling citizen satisfaction with mandatory adoption of an e-government technology," Journal of the Association for Information Systems, 11, 10 (2010), pp. 519-549. [Download from SSRN]
Chan, F.K.Y. and Thong, J.Y.L. "Acceptance of agile methodologies: A critical review and conceptual framework," Decision Support Systems, 46, 4 (2009), pp. 803-814. [Download from SSRN]
Hu, P.J.H., Brown, S.A., Thong, J.Y.L., Chan, F.K.Y., and Tam, K.Y. "Determinants of service quality and continuance intention of online services: The case of eTax," Journal of the American Society for Information Science and Technology, 60, 2 (2009), pp. 292-306.
Hong, S.J., Thong, J.Y.L., Moon, J.Y., and Tam, K.Y. "Understanding the behavior of mobile data services consumers," Information Systems Frontiers, 10, 4 (2008), pp. 431-445. [Download from SSRN]
Hong, W., Thong, J.Y.L., and Tam, K.Y. "How do Web users respond to non-banner-ads animation? The effects of task type and user experience," Journal of the American Society for Information Science and Technology, 58, 10 (2007), pp. 1467-1482. [Download from SSRN]
Thong, J.Y.L., Hong, S.J., and Tam, K.Y. "The effects of post-adoption beliefs on the expectation-confirmation model for Information technology continuance," International Journal of Human-Computer Studies, 64, 9 (2006), pp. 799-810. [Download from SSRN]
Hong, S.J., Thong, J.Y.L., and Tam, K.Y. "Understanding continued information technology usage behavior: A comparison of three models in the context of mobile Internet," Decision Support Systems, 42, 3 (2006), pp. 1819-1834. [Download from SSRN] [#3 in the Top-10 classic papers for "Human Computer Interaction" (10 most cited papers published 10 years ago), Google Scholar Classic Papers 2017]
Yan, X., Gong, M., and Thong, J.Y.L. "Two tales of one service: User acceptance of short message service (SMS) in Hong Kong and China," INFO: The Journal of Policy, Regulation and Strategy, 8, 1 (2006), pp. 16-28.
Hong, W., Thong, J.Y.L., and Tam, K.Y. "The effects of information format and shopping task on consumers' online shopping behavior: A cognitive fit perspective," Journal of Management Information Systems, 21, 3 (2004), pp. 151-188. [Download from SSRN]
Hong, W., Thong, J.Y.L., and Tam, K.Y. "Does animation attract online users' attention? The effects of flash on information search performance and perceptions," Information Systems Research, 15, 1 (2004), pp. 60-86. [Download from SSRN]
Hong, W., Thong, J.Y.L., and Tam, K.Y. "Designing product listing pages on e-commerce websites: An examination of presentation mode and information format," International Journal of Human-Computer Studies, 61, 4 (2004), pp. 481-503. [Download from SSRN]
Thong, J.Y.L., Hong, W., and Tam, K.Y. "What leads to user acceptance of digital libraries?" Communications of the ACM, 47, 11 (2004), pp. 78-83.
Setiono, R. and Thong, J.Y.L. "An approach to generate rules from neural networks for regression problems," European Journal of Operational Research, 155, 1 (2004), pp. 239-250. [Download from SSRN]
Peace, A.G., Galletta, D.F., and Thong, J.Y.L. "Software piracy in the workplace: A model and empirical test," Journal of Management Information Systems, 20, 1 (2003), pp. 153-177. [Download from SSRN]
Thong, J.Y.L., Yap, C.S., and Seah, K.L. "A consolidated methodology for business process reengineering," International Journal of Computer Applications in Technology, 17, 1 (2003), pp. 1-15.
Yan, X. and Thong, J.Y.L. "Tariff-quality equilibrium and its implications for telecommunications regulation," Telecommunications Policy, 27, 3/4 (2003), pp. 301-315.
Thong, J.Y.L., Hong, W., and Tam, K.Y. "Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences?" International Journal of Human-Computer Studies, 57, 3 (2002), pp. 215-242. [Download from SSRN]
Hong, W., Thong, J.Y.L., Wong, W.M., and Tam, K.Y. "Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics," Journal of Management Information Systems, 18, 3 (2001), pp. 97-124. [Download from SSRN]
Thong, J.Y.L. "Resource constraints and information systems implementation in Singaporean small businesses," OMEGA, 29, 2 (2001), pp. 143-156. [Download from SSRN]
Yan, X. and Thong, J.Y.L. "International direct dialing quality in a competitive transitional telecommunications market," IEEE Communications, 39, 5 (2001), pp. 168-174.
Thong, J.Y.L., Yap, C.S., and Seah, K.L. "Business process reengineering in the public sector: The case of the Housing Development Board in Singapore," Journal of Management Information Systems, 17, 1 (2000), pp. 245-270. [Download from SSRN]
Thong, J.Y.L. and Yap, C.S. "Information systems and occupational stress: A theoretical framework," OMEGA, 28, 6 (2000), pp. 681-692. [Download from SSRN]
Thong, J.Y.L. "An integrated model of information systems adoption in small businesses," Journal of Management Information Systems, 15, 4 (1999), pp. 187-214. [Download from SSRN] [8th most cited paper over 39 years of JMIS (1984-2022), Scopus]
Thong, J.Y.L. and Yap, C.S. "Testing an ethical decision-making theory: The case of softlifting," Journal of Management Information Systems, 15, 1 (1998), pp. 213-237. [Download from SSRN]
Setiono, R., Thong, J.Y.L., and Yap, C.S. "Symbolic rule extraction from neural networks: An application to identifying organizations adopting IT," Information and Management, 34, 2 (1998), pp. 91-101. [Download from SSRN]
Thong, J.Y.L.; Yap, C.S.; and Raman, K.S. "Environments for information systems implementation in small businesses," Journal of Organizational Computing and Electronic Commerce, 7, 4 (1997), pp. 253-278. [Download from SSRN]
Yap, C.S. and Thong, J.Y.L. "Programme evaluation of a government information technology programme for small businesses," Journal of Information Technology, 12, 2 (1997), pp. 107-120. [Download from SSRN]
Thong, J.Y.L.; Yap, C.S.; and Raman, K.S. "Top management support, external expertise and information systems implementation in small businesses," Information Systems Research, 7, 2 (1996), pp. 248-267. [Download from SSRN]
Thong, J.Y.L. and Yap, C.S. "Information systems effectiveness: A user satisfaction approach," Information Processing and Management, 32, 5 (1996), pp. 601-610. [Download from SSRN]
Thong, J.Y.L. and Yap, C.S. "CEO characteristics, organizational characteristics and information technology adoption in small businesses," OMEGA, 23, 4 (1995), pp. 429-442.
Thong, J.Y.L.; Yap, C.S.; and Raman, K.S. "Engagement of external expertise in information systems implementation," Journal of Management Information Systems, 11, 2 (1994), pp. 209-231. [Download from SSRN]
Yap, C.S.; Thong, J.Y.L.; and Raman, K.S. "Effect of government incentives on computerization in small business," European Journal of Information Systems, 3, 3 (1994), pp. 191-206. [Download from SSRN]